Frequently Asked Questions

Why should I choose artwork from Silke Hendel Art?
My art is bold, vibrant, and inspired by the breathtaking beauty of New Zealand's landscapes. Each piece I create is designed to bring joy and happiness into your life.

When you purchase from Silke Hendel Art, you’re not just buying a piece of art—you’re investing in a work that connects you to nature and evokes positive energy in your space. I have over 40 years of experience as an artist, and I pour my heart into every creation.

Plus a portion of every purchase is giving to charity so you’ll be helping make the world a better place for someone else too!

What types of art do you offer?
I offer a variety of artwork options to suit different tastes and spaces:

  • Original Paintings: One-of-a-kind pieces created by me in my studio.
  • Museum Quality Prints: the superior choice for art enthusiasts who appreciate world-class quality.
  • Canvas Prints: High-quality prints on canvas, available in various sizes and with framing options.
  • Framed Prints: Beautiful paper or canvas prints, professionally framed to suit any room.
  • Art Calendars: A wonderful way to enjoy my art all year round, perfect for gifting or brightening up your home or office.
  • Greeting Cards: High-quality cards featuring some of my favourite artworks—ideal for sending a special note or gift to someone you care about.
  • Print-on-Demand Products: Affordable and flexible options like prints, framed art, and canvas prints in different sizes to match your space and budget.

How can I purchase your art?
You can easily purchase art here on my website. Simply browse the collection, select the piece you love, choose your preferred size and frame option, and follow the checkout process. If you need assistance at any point, feel free to reach out—I’m here to help!

How do I know which artwork is right for me?
Each artwork on my website comes with a detailed description and high-quality images, so you can get a good sense of its colour, texture, and feel.

If you need help, I’m happy to offer personal advice based on your space, preferences, or any special themes you’re looking for. Simply contact me, and I’ll guide you toward the perfect piece that fits your vision!

Do you offer framing options for prints and canvases?
Yes! I offer a range of framing options that complement the colours and style of each artwork. You can select a frame that best matches your home or office décor, or choose a print-only option if you prefer to frame it yourself.

I ensure the framing is of high quality, so your art will look stunning and professionally presented when it arrives.

Is the art on your website affordable?
Yes, I strive to offer artwork at various price points to make it accessible for different budgets. My pricing reflects the quality, creativity, and craftsmanship involved in each piece. Original artworks start from $550, while my prints start at $39 and go up to $499 for framed canvases.

There’s something for everyone, whether you’re looking for an investment piece or a more affordable print to brighten your space.

Is it safe to purchase from your website?
Absolutely! Silke Hendel Art uses secure payment processors of Shopify and Stripe, ensuring that your personal and payment information is safe and protected throughout the transaction.

I want your shopping experience to be as smooth and worry-free as possible. You can shop with confidence knowing that your purchase is fully secure.

What should I expect when I place my order?
Once you’ve chosen the perfect artwork, the checkout process is simple and secure. After you complete your order, you’ll receive a confirmation email with all the details of your purchase.

I’ll personally oversee the preparation and shipping of your artwork, ensuring that it arrives safely and on time. You’ll also receive tracking information so you can follow your order’s journey to your door!

How is the artwork packaged for delivery?
I take great care to ensure your artwork is packaged securely, so it arrives in perfect condition. Originals and framed prints are carefully wrapped with protective materials, and canvas prints are shipped rolled in sturdy tubes or cardboard sleeve.

I want you to experience the excitement of unboxing a beautifully protected piece of art, ready to be displayed in your home or office.

How long will shipping take?
Shipping times depend on your location, but typically your art will ship within 2-3 business days so you should have it within 3-10 days.

For local New Zealand ad Australia orders, you can expect delivery within 3-7 business days.

For international orders, delivery can take 7-21 days depending on your location.

Rest assured, I’ll provide tracking information so you can monitor your order's progress from the moment it ships until it arrives at your door.

Do you offer returns or exchanges?
I want you to be completely happy with your purchase. While original artwork is non-returnable, I offer a full replacement on damaged prints or canvases. Read more.

I’m here to ensure that your experience is positive and that your new artwork brings joy to your space.

What happens if my artwork gets damaged in transit?

While I take great care in packaging all artwork to prevent damage, if anything does arrive damaged, please contact me within 14 days of receiving the item. I will happily arrange a replacement. Your satisfaction is my top priority!

Can I purchase a custom or commissioned piece?
Yes! If you’re looking for something truly unique, I’d be delighted to work with you on a custom painting. Whether you want to incorporate specific colours, themes, or dimensions, I’ll create a piece that matches your exact vision.

Simply reach out to me, and we can discuss your ideas in detail!

What if I have concerns about the size or fit for my space?
If you’re unsure about the right size for your room or wall, feel free to contact me for advice. I can help you visualise how the artwork will look in your space and recommend the best size.

You can also check the size specifications on each product page to ensure the artwork fits perfectly.

Do you offer discounts or promotions?
Yes! When you join my Art Lovers mailing list, you’ll receive a 10% discount on your first order. Plus, I send out exclusive promotions, early access to new collections, and exciting sales throughout the year.

Be sure to subscribe so you don’t miss out on any offers!

How can I contact you if I have more questions?
I’m here to help! If you have any questions or need assistance with your purchase, don’t hesitate to contact me directly. I’ll be happy to assist you and ensure you have the best experience possible. Your satisfaction is my priority!

Why is investing in art a good decision?
Art is not only a beautiful addition to your home, but it also has the power to uplift your mood and energise your space. When you invest in art, you’re investing in something that can last for generations, creating a timeless connection to beauty and nature.

Plus, purchasing directly from an artist supports small businesses and allows you to own a unique piece that is truly one-of-a-kind.

What if I love the artwork, but I’m hesitant to buy?
I understand that purchasing art can be a big decision. If you love a piece but feel unsure, take your time to envision how it will fit into your home or office.

You can always reach out to me for more details or suggestions. Art has a special way of bringing joy, and I’m here to help you make the best choice for your space!

The colours aren’t what I thought they would be

Slight colour variations may occur due to differences in monitor resolution and colour calibration on your device. We make every effort to display as accurately as possible the colours and images of our products.

We can’t guarantee that your computer monitor's display of any colour will be accurate.

Can I learn more about the artist and her process?

Of course! I’ve been painting for over 40 years and my work is inspired by the breathtaking beauty of nature, especially the changing light in New Zealand’s landscapes. You can learn more about my artistic journey and creative process on my Artist Statement page. I’d love to share more about my passion for creating joyful, colourful art that connects people to nature’s beauty!

 

I hope these answers help clear up any questions you might have. If you’re ready to take the next step, explore my collection and find a piece that speaks to you. I'd love for you to have one of my artworks brightening your space.

Let’s bring vibrant, joyful art into your home today!